Damage Claims & Returns — Foundry Art Studio

1. Damage Claim Window

You have five (5) business days from the date of delivery to inspect your order and file a damage or defect claim. Claims submitted after five business days may not be eligible for resolution.

We understand that shipping artwork and mirrors involves risk. Foundry Art Studio stands behind the quality of our products and will work with you to resolve any issues with damaged or defective items promptly.

2. How to File a Claim

If you receive damaged or defective product, follow these steps:

Document the damage. Take clear photographs showing the damaged packaging, the damaged product, and any visible defects. Include wide shots and close-ups.
Email our claims team. Send your photos and a description of the issue to claims@foundryartstudio.com. Include your order number and the specific item(s) affected.
Retain all packaging. Do not discard damaged packaging or products until the claim is fully resolved. The carrier may request an inspection.
We will respond within two (2) business days with next steps, which may include replacement, account credit, or further inspection.

3. Resolution Options

For orders that arrive damaged or defective, Foundry Art Studio will offer one of the following resolutions:

Replacement: We will manufacture and ship a replacement item at no charge, with expedited production priority.
Account credit: A credit will be applied to your dealer account for the full value of the damaged item(s), usable on any future order.

The resolution method will depend on the nature of the damage, item availability, and your preference. We will work with you to find the best solution.

4. Shipping Damage vs. Manufacturing Defects

Shipping Damage

Damage that occurs during transit (dented frames, cracked glass, crushed corners, punctured canvas). These claims are filed with the carrier on your behalf by Foundry. To support the claim, we need photos and a delivery receipt noting "DAMAGED" (see our Shipping & Delivery page for delivery receipt best practices).

Manufacturing Defects

Issues originating from production (color discrepancies, printing errors, finish imperfections, incorrect sizing). These are resolved directly by Foundry regardless of carrier involvement.

5. Third-Party Carrier Shipments

Important: Foundry Art Studio does not accept damage claims for orders shipped on the customer's own carrier account (third-party FedEx, UPS, or freight accounts). Damage claims for third-party shipments must be filed directly with the carrier by the account holder.

6. Returns Policy

Foundry Art Studio is a made-to-order manufacturer. Because each piece is produced specifically for your order, we do not accept returns for reasons other than damage or defect.

Standard orders: No returns. Items may be cancelled before the cancel-by date per our Terms & Conditions.
Custom orders: All custom and special-order items are final sale. No returns, exchanges, or cancellations once production has begun.
Damaged/defective items: Eligible for replacement or credit as described above.

7. Color Accuracy

We make every effort to ensure color accuracy in our products. However, slight variations may occur due to differences in substrates, finishes, and production batches. Digital previews on screens and monitors are not exact representations of final colors and are not grounds for a claim. If you require a precise color match, please request a physical sample before placing your order.

8. Contact

For damage claims and product quality inquiries:

Foundry Art Studio — Claims Department
claims@foundryartstudio.com
Fort Lauderdale, Florida