U.S. Shipments
Carrier Accessorial Fees
The fees below are set by the freight carrier and will be billed to the customer if any of these services are used at the time of delivery. Specifying your delivery requirements when you place the order helps avoid unexpected charges.
Detention with Driver
Freight carriers allow a 15-minute window for unloading at no charge. If the driver is held beyond that window, a fee of $65.25 per additional 15 minutes applies, with a minimum charge of $86.25. Please have someone available to receive the shipment promptly.
Liftgate Service — $60.00
If a liftgate is used during delivery and was not specified when the order was placed, an additional $60.00 fee will be applied. To avoid this charge, let us know at the time of order if your location does not have a loading dock.
Inside Delivery — $60.00
All shipments are delivered curbside by default — the driver will unload at the sidewalk, dock, or end of the driveway. Anything beyond that point is classified as inside delivery and carries a $60.00 surcharge. Please note that inside delivery is limited to ground-floor access only. Upper floors or locations requiring stairs or elevators may need a separate logistics arrangement.
Residential Delivery — $60.00
A $60.00 residential surcharge applies when the delivery address is in a non-commercial area. This includes private residences, apartments, houses of worship, schools (K–12), preschools, daycares, farms, public storage facilities, and businesses operating out of a home — even if you are running a legitimate business from that address.
Redelivery — $80.00
If a delivery attempt is made and the shipment cannot be received, the carrier will return it to the terminal. A $80.00 redelivery fee is charged for a second attempt. Please make sure someone is available on the scheduled delivery date to accept the shipment.
Limited Access Location — $69.00
A $69.00 fee applies to locations that are not open to general walk-in traffic during standard business hours, or that require special security procedures before a driver can enter. This includes but is not limited to: airports, hotels, resorts, camps, construction sites, government and military facilities, marinas, wharfs, retirement and assisted living facilities, hospitals, medical centers, country clubs, golf courses, ski resorts, casinos, amusement parks, RV parks, gas stations, convenience stores, restaurants, bars, car washes, dealerships, cemeteries, fairgrounds, and places of worship.
Scheduled Appointment — $15.00
If the carrier needs to call ahead to arrange a specific delivery date and time — and this was not noted when the order was placed — a $15.00 appointment fee will apply.
Pallet & Packaging Removal — $72.50
If you need the carrier to remove the pallet, shrink wrap, or other shipping materials from your location after delivery, a $72.50 debris removal fee applies.
Terminal Storage
If a shipment is held at the carrier's terminal due to circumstances beyond the carrier's control, storage charges apply: $63.00 per day for the first three days, increasing to $210.50 per day thereafter. Please arrange to receive shipments promptly once tracking shows the order has arrived at your local terminal.
Delivery Receipt
We strongly encourage every customer to carefully review the delivery receipt at the time of arrival. Confirm that all items listed have been received, note any visible damage to the packaging or product, and verify that no additional carrier services were applied beyond what you originally requested. Signing the receipt without exceptions may limit our ability to process a freight claim on your behalf. For full details, see our Damage Claims & Returns policy.